AI Customer Operations

The call comes in.
Relay takes it from there.

SAWIQLI Relay listens, understands, and acts. It books appointments, answers questions, and hands off exactly what needs a person, the moment it needs one.

See How Relay Works Request a Pilot
ILLUSTRATIVE CALL 00:14
“Hi, can I move my 2 o’clock to Thursday?”
“Sure, I have Thursday at 10:15am or 3:30pm. Which works better?”
“10:15 is great.”
“Booked for Thursday at 10:15am. You’ll get a confirmation shortly.”
Intent: Reschedule Workflow: Scheduler Action: Confirmed

Sample exchange showing how Relay works. Not a real customer call.

Voice booking
WhatsApp & Instagram DM
FAQ & intake
Triage & escalation
How Relay works

One signal, five stages.

Every call and message follows the same path, from the first words to the outcome your team sees.

  1. 01

    Conversation

    Voice or chat picks up the request, in the caller’s own words.

  2. 02

    Workflow

    Relay matches intent to the right workflow: booking, FAQ, intake, or triage.

  3. 03

    Action

    The workflow runs. A slot is booked, a question answered, a record updated.

  4. 04

    Assignment

    Anything outside Relay’s authority is routed to the right person, with full context attached.

  5. 05

    Insight

    Every interaction becomes a log entry your team can see, search, and learn from.

What Relay handles

Scheduler

Book, reschedule, and cancel appointments with live availability.

FAQ & Info

Hours, location, and the questions your team answers most, handled instantly.

Intake

Collect details from new customers and verify returning ones before they reach your team.

Triage & Escalation

Urgent requests are flagged and handed off immediately, with a staff alert.

Notifications

Confirmation and reminder messages, sent automatically ahead of every appointment.

Relay also answers directly inside WhatsApp and Instagram DMs, so there’s no separate inbox to check.

Demo Lab

Talk to Relay right here.

Message Relay the way a customer would on WhatsApp or Instagram, or run a phone call without dialing anything.

Relay Chat
SIMULATED, NOT CONNECTED TO A LIVE MODEL
Hi, thanks for reaching out. I can help with booking, rescheduling, hours, or an urgent issue. What do you need?
Relay Voice
LIVE CALL, UP TO 2 MINUTES
Ready when you are

You’ll talk to Sarah, Relay’s receptionist for Great Smiles Dental, a sample clinic. Ask to book, move or cancel an appointment, or about hours and insurance. Your browser will ask to use your microphone.

The chat preview is a simulation, so nothing you type is sent. The call is real: our voice provider, Retell AI, processes and records it. Please don’t share sensitive details.

Getting started

Live in three steps.

We do the setup with you, and nothing goes live until you have tried it and approved it.

Tell us how you work

Your channels, opening hours, the services people book, and which requests should always go to a person.

We set it up, you approve it

We connect your phone number, WhatsApp, Instagram and calendar, and shape Relay around your answers. You try it before anything goes live.

A four week pilot

Relay handles real conversations while you see every one of them. The pilot’s usage report then sets the plan that fits you.

  • Scoped to your account

    Every call and message stays with your business. Nothing crosses between accounts.

  • Only what you approve

    Relay acts within the workflows you approved and hands everything else to your team.

  • A person is always close

    Urgent requests reach your staff straight away, with the full conversation attached.

Ready to see Relay on your own line?

Request a Pilot
Let’s talk

See Relay on your own line.

Tell us how your front desk runs today. We’ll set up a pilot around the workflows that matter most to you.

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